Comfortable Stays Begin with Clear Policies

At Pinjillyn Resort, we are committed to providing every guest with a safe, comfortable, and memorable experience. To ensure a smooth stay for everyone, please read the following policies before making your reservation. By booking a stay with us, you agree to these terms and conditions.

Booking Policy

Reservations can be made through our official website, phone, email, or authorized booking partners.
All bookings are subject to room availability.
A booking is confirmed only after receiving the required advance payment or full payment, as applicable.
Guests are requested to provide accurate personal and contact information while making a reservation.
Any special requests, including room preferences, early check-in, or extra bedding, are subject to availability and cannot be guaranteed.
Group bookings and special event reservations may require separate confirmation and payment terms.

Online Payment Policy

We provide secure online payment facilities through trusted payment gateways.
Guests may be required to make full or partial payment to confirm their reservation.
A booking confirmation will be sent via email or WhatsApp after successful payment.
If the payment amount is debited but the booking is not confirmed due to technical reasons, please contact us. We will assist in verifying the transaction.
Pinjillyn Resort is not responsible for delays caused by banks or payment gateway providers.

Cancellation & Refund Policy

Cancellation requests must be submitted through the same contact details used during booking.
Refund eligibility depends on the cancellation timing and the applicable booking terms.
Eligible refunds will be processed to the original payment method within 7–10 business days after approval.
Transaction charges, payment gateway fees, or bank charges (if applicable) may be deducted from the refundable amount.
No refunds will be provided for:
- No-shows
- Early departures
- Unused services after check-in
- Bookings cancelled after the applicable cancellation period

Check-in & Check-out Policy

Check-in Time: 1:00 PM

Check-out Time: 11:00 AM

Early check-in and late check-out are subject to room availability and may incur additional charges.
All guests must present a valid government-issued photo identification at the time of check-in.
International guests are required to provide a valid passport and visa in accordance with government regulations.
The resort reserves the right to refuse check-in if valid identification is not provided.

Room Occupancy Policy

Only the number of guests mentioned in the booking confirmation are permitted to occupy the room.
Additional guests must be declared at check-in and may be charged as per the resort’s tariff.
Extra mattresses or beds are available upon request, subject to availability and additional charges.
Visitors are permitted only with prior approval from the resort management.

Meal Policy

Complimentary breakfast is included only in packages where specifically mentioned.
Lunch, dinner, snacks, and beverages are available at our in-house restaurant at additional charges unless included in your booking.
Meal timings should be followed as displayed by the resort.
Outside food may not be permitted in the restaurant or dining areas except for baby food or medically required meals.
Guests are requested to avoid food wastage and consume meals responsibly.

Dining Policy

Our restaurant serves freshly prepared regional and Indian cuisine using quality ingredients.
Dining timings are subject to change depending on operational requirements.
Last food orders should be placed before the restaurant’s closing time.
Guests are requested to maintain proper etiquette while using the dining facilities.
Any food allergies or dietary restrictions should be informed in advance.

Child Policy

Children are welcome at Pinjillyn Resort.
Children sharing existing bedding with parents may stay complimentary, depending on the selected package.
Extra bedding for children is available on request and may attract additional charges.
Parents or guardians are responsible for the safety and supervision of children throughout their stay.

Pet Policy

Pets are allowed only with prior approval from the resort management.
Guests bringing pets are responsible for their care, hygiene, and behavior.
Pets should not disturb other guests or damage resort property.
Any damage caused by pets will be charged to the guest.

Smoking & Alcohol Policy

Smoking is permitted only in designated smoking areas.
Smoking inside guest rooms or prohibited areas may result in cleaning charges.
Guests consuming alcohol are requested to do so responsibly while respecting fellow guests and resort staff.
Illegal substances are strictly prohibited on the resort premises.

Guest Conduct Policy

To maintain a peaceful environment, guests are requested to:

Respect fellow guests and resort staff.
Maintain cleanliness within the resort premises.
Avoid excessive noise, especially during late-night hours.
Follow all resort rules and safety instructions.
Respect local customs, traditions, and the surrounding environment.

The resort reserves the right to refuse accommodation or request guests to leave the premises without refund in case of misconduct or violation of resort policies.

Property Damage Policy

Guests will be held responsible for any damage caused to resort rooms, furniture, equipment, fixtures, or landscaping during their stay.

The cost of repair or replacement may be charged directly to the guest.

Safety & Personal Belongings

Guests are advised to keep their valuables secure at all times.
The resort shall not be responsible for the loss, theft, or damage of personal belongings.
Guests should immediately report any lost or found items to the reception.

Wildlife & Nature Policy

Pinjillyn Resort is situated close to the beautiful Raimona region and surrounded by rich natural landscapes.

We request our guests to:

Respect wildlife and natural habitats.
Do not litter inside or around the property.
Avoid disturbing birds and wild animals.
Follow instructions during nature walks or outdoor activities.
Help preserve the natural beauty of the region for future visitors.

Parking Policy

Complimentary parking is available for guests staying at the resort.
Vehicles are parked at the owner’s risk.
The resort shall not be responsible for theft, loss, or damage to vehicles or personal belongings left inside them.

Force Majeure

Pinjillyn Resort shall not be held responsible for delays, cancellations, or interruptions in services due to circumstances beyond its reasonable control, including but not limited to natural disasters, floods, storms, government restrictions, pandemics, strikes, transportation disruptions, or other unforeseen events.

Privacy Policy

Guest information collected during booking is used solely for reservation management, communication, and improving our services.

We do not sell or share personal information with third parties except where required by law or necessary to complete your booking.

Contact Us

If you have any questions regarding our resort policies or your reservation, please feel free to contact us.

Pinjillyn Resort

Email: reservations@pinjillynresort.com

Phone: +91 97074 09009

Address:
Vill. Raimona, After Mothambil Chariali,
Raimona F.V., Assam – 783350, India

Thank You

Thank you for choosing Pinjillyn Resort. We look forward to welcoming you and providing a peaceful, comfortable, and memorable stay amidst the natural beauty of Raimona. We appreciate your cooperation in following our policies, which help us create a safe and enjoyable experience for all our guests. We wish you a pleasant stay and wonderful memories with us.

Resort Policies